BroadspireSM is the brand of Crawford & Company for high quality pan-European Third Party Administration (TPA) services. Broadspire’s goal is to meet your global and local needs through a customised claims handling strategy and a management programme designed to exceed your expectations.

TPA brand: Broadspire

In the United States, Broadspire was acquired by Crawford in 2006 to supplement its Third Party Administration (TPA) division. Broadspire, a Crawford Company, has been a leading TPA for many years, recognised as a premier provider of workers’ compensation and liability claims management, medical management and integrated disability management services.

Crawford in Europe also has extensive TPA experience and expertise offering a range of services appropriate to the local markets. In the UK from June 2009 this service is offered under the brand Broadspire.

In order to consolidate its reputation as a global TPA brand, Broadspire services are offered across the rest of Europe utilising Crawford's existing or extended European claims management operations, while the loss adjusting services continue to be provided under the Crawford brand throughout the world.

Broadspire has been officially launched as Crawford’s TPA brand for Europe at FERMA, the European Risk Managers Conference held in Prague in October. Its launch will follow at local levels during 2010 throughout Europe.

Broadspire’s Lines of Business

General Liability

In the general liability claims arena, Broadspire services include:

  • Employers’ Liability
  • Product Liability
  • Public Liability

Our local offices are staffed by professionals with many years’ experience in the insurance industry. In all countries, we have staff with both legal and technical backgrounds, employing lawyers and technicians in many of our offices. We successfully combine both subject matter expertise along with great customer service. Anywhere in Europe, we can offer you the right team to deal with liability claims effectively and in line with your international standards.

Uninsured Loss Recovery

Broadspire services include a fully integrated ULR programme that seeks to pursue swift recovery of outlays incurred as a result non/partial fault motor accidents.

We achieve this by:

  • Pro-active management of claims working to an agreed service level
  • Experienced Claims Technicians
  • Task driven claims management system
  • Innovative approach to dispute resolution
  • In-house trace and investigation resource
  • Benchmarked recovery rates and life cycles

We are able to offer flexible funding arrangements to suit your individual business needs.

Our web-based Case Management System provides transparency and the opportunity for our clients to see the current position of any claim 24/7, 365 days a year.

Where necessary, recovery may include litigation, although we seek to avoid such action, if possible. At all times we will ensure we respect your specific claims philosophy.

Property

All new property claims are assessed as to their value and complexity. Where applicable, these will be handled by our experienced claims handlers, but on those more complex claims, we will utilise the skills and resources within Crawford’s wider network which covers:

  • Property
  • Construction & Engineering
  • Business Interruption
  • Agricultural
  • Major loss team
  • Repair and reinstatement service

To ensure that clients receive exactly the right level of dedicated service and property adjusting skills, we work within a formal licensing system for all professional claims handling staff. Loss adjusters and claims advisers are licensed to one of five levels dependant on experience and qualification in appropriate disciplines. Our accreditation programme encourages, recognises and rewards technical skills, quality and service excellence. It provides claims handling staff and clients with clarity on personal authority levels and offers a system of personal development and career progression. Used in parallel with appraisal and audit, property licensing assists in keeping our skills fully honed, current and market leading.

Marine & Transportation

We have a dedicated team which acts as the focal point for all claims within Marine and Transportation. Where appropriate, they will deal with the claim on a desktop basis. If the claim is complex or requires an outside inspection then we refer the claim to our specialised Crawford team.

Crawford employs 210 marine and transportation surveyors and marine adjusters worldwide, specialising in collision, physical damage claims, business interruption, and loss of hire on hull, cargo and transit claims. These skills are complemented by senior ex-seafaring officers with master mariner qualifications, engineers, naval architects, hull and machinery specialists, and commodity experts. Our service covers cargo surveys and loss adjusting, specialising in marine, property, liability and other contingencies serviced by specialists in all areas as well as account management and technical support.

Travel

Broadspire services include customised claims handling solutions that cover all aspects of the claims process for travel, A&H, personal effects, credit card, warranty and other types of volume claims. Crawford already operates several corporate and affinity schemes for European insurers under the Broadspire brand. Our services include:

  • Full Claims Administration
  • Back-up claims handling
  • Run-off
  • Recoveries
  • Central claims intake and notification services (including FNOL)
  • Policy administration
  • Medical screening

For multinational programmes, we can centralise certain aspects of the handling process into one location, to ensure process efficiency, consistency and lower costs of handling. We can offer customised notification processes with a high degree of automation, whilst keeping the service to the insured in their local language around Europe.

Rehabilitation

Areas where rehabilitation can be utilised include:

  • Proactive physiotherapy
  • Liaison with the claimants GP/Consultant to ensure the correct care plan and treatment is offered
  • Referral to our team of specialists and hospitals
  • Back to work programmes
  • Full rehabilitation plan

We are assisted in providing all types of rehabilitation through the Crawford Healthcare Network of specialists across Europe.

At present the Crawford Healthcare Network is available in selected territories only: Norway, Sweden, Finland, Denmark, Netherlands, Germany and Spain.

Claims Handling

We provide a complete range of end-to-end Third Party Administration solutions on a pan-European basis encompassing all lines of business. Our aim is to settle each claim on the best terms possible within the shortest possible period, reflecting your individual claims philosophy.

Our complete claims services are provided from First Notification Of Loss (FNOL) to settlement, for corporations, insurers, brokers and other entities with attendant needs for financial/risk management data and treasury fund management.

Regarding the TPA services, please contact Anton V. Shipilov.