Loss adjusting is a package of measures undertaken by Insurer in order to fulfil his obligations to the Insured in case of a loss occurrence.

RusSurvey^® provides outsourced claims handling services. This means that under Insurer’s or other insurance member’s instructions RusSurvey^® undertakes to perform a part of the procedure or all business processes within the scope of Insurer’s work to handle each specific loss (event attributable to a loss occurrence). 

Our specialists have experience in the investigation and adjusting of losses in various areas, including different industries (power generation sector, metallurgy, mechanical engineering, chemistry, petrochemistry, minerals extraction and processing, etc.), as well as construction, transport, banking and finance, agriculture, medicine and pharmacy, wholesale and retail trade, arts and art treasures, telecommunications and media, and other spheres of activity.

The uniqueness of RusSurvey^®’s work lies in the fact that our specialists are not only loss adjusters (interacting directly with the Insured or Broker) but also are dedicated professionals in a specific area. This advantage allows Insurer to obtain the professional unbiased opinion of an independent party (RusSurvey^®) on the circumstances and causes of an event and amount of loss, and to get recommendations on admission or rejection of policy liability for a loss, and advice on promising lines of recovery (subrogation).

As a result of our work, our Clients receive a Report on Loss – loss adjuster’s deliverables based on the investigations conducted. The Report on Loss helps Insurer to obtain necessary information and the Insured to understand the arguments explaining the Insurer’s financial obligations to the Insured. RusSurvey^®’s Reports on Loss are recognised by Russian Reinsurers and Reinsurers throughout the world. 

We are glad to offer professional loss adjusting services for

• Insurance against risks of damage, total or physical loss of property
• CAR/EAR insurance
• Liability Insurance
• Financial risks insurance